Terms & Conditions (B2C)

Company

Brands of Europe – BOE AV

CVR DK30290240

Contact

+45 42 20 07 75 • info@boe-av.com • boe-av.com

1) Agreement Basis and Scope

These Terms & Conditions apply to purchases of goods and services from Brands of Europe – BOE‑AV (“BOE‑AV”) by private consumers. For business customers, separate terms apply. Your agreement consists of the order confirmation, any project/offer document, and these Terms.

2) Offers, Prices and Payment

All prices are in DKK incl. VAT unless stated otherwise. Any delivery costs appear from the order confirmation. Installation costs will be billed on a rolling basis during the project. Unless otherwise agreed for project deliveries: 50% on order, 25% upon installation start, the remaining balance upon handover. Invoices for ongoing installation work and service are billed on a rolling basis. Payment terms appear on the invoice. Late payments may incur default interest and reminder fees under applicable rules.

3) Delivery, Access and Practical Preconditions

Installation dates are indicative and assume the site is ready. You ensure free and safe access, parking, and—where relevant—concierge/port access. The following must be in place at start: (i) correctly placed and labelled cables, (ii) active internet and TV signal, (iii) access to required login credentials, (iv) a tidy and dry work environment, and (v) other trades completed in the relevant areas. Missing preconditions, waiting time caused by other trades, or postponed handover may lead to rescheduling and invoicing of waiting time at the applicable hourly rate plus travel.

4) Installation and Building Works

You consent that BOE‑AV may perform necessary interventions (e.g., drilling, routing, recessing) to complete the agreed installation. Any restrictions must be notified in writing before work starts. Standard finishing (small repairs at cable penetrations etc.) is included unless otherwise agreed. Painting/plastering beyond standard finishing and remedial work due to concealed installations or unforeseen building conditions are not included, but can be provided as extra work. Concealed services without documentation (electricity/water/heating etc.) are handled with due care. Risk for damage due to such hidden conditions that could not reasonably be foreseen remains with the customer, unless otherwise follows from mandatory law.

5) Changes (Variations) and Additional Work

Changes or additions must be ordered in writing (e‑mail is sufficient). They may affect price and schedule. Variations are charged at the applicable hourly rates and materials unless otherwise agreed in writing.

6) Right of Withdrawal (Distance/Off‑premises Contracts)

Our projects are bespoke. They typically include goods made to your specifications or clearly personalised (e.g., cut‑to‑length cabling, bespoke back‑boxes, programmed control files, custom‑finished grills, plaster‑over/invisible speakers). The statutory right of withdrawal does not apply to such goods.

Services: You request that we begin services (survey/design/programming/installation) immediately. You acknowledge that the right of withdrawal is lost once the service is fully performed. If you withdraw before completion, you must pay a proportionate amount for the part of the service already delivered and for non‑returnable goods manufactured to your specifications or clearly personalised.

Standard goods (rare): If your project exceptionally includes standard products without customisation, a right of withdrawal may apply to those specific goods in distance/off‑premises contracts. In such case, the statutory return rules apply (including any deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods). To the extent any right of withdrawal cannot be excluded by law, we will provide the standard withdrawal form at the time of agreement.

7) Defects Liability (Statutory) and Warranties

Your statutory consumer rights always apply. You have a 24‑month defects liability period on new goods. You must notify us within a reasonable time after discovering a defect. For a justified claim, BOE‑AV covers examination, repair/replacement, and reasonable shipping. If the defect cannot be remedied within a reasonable time, you may claim a proportional price reduction or rescission if the legal conditions are met. Any manufacturer warranties apply under the manufacturer’s terms and do not limit your statutory rights.

8) Service, Remedy and Site Visits

Before a service visit we may ask you to perform simple checks (restarts, cable swaps, etc.) to reduce unnecessary travel time. Faults caused by third‑party equipment, your own changes, or missing internet connectivity may be invoiced as a service visit. If products are collected/delivered for testing or repair, we will inform you of the expected processing time. Repaired items should be collected as soon as possible and within 2 months after notice; storage fees may apply thereafter.

9) Software, Configuration and Access

BOE‑AV’s programming, scripts and configuration files are BOE‑AV intellectual property. You receive a non‑exclusive licence to use them with your system. Release of source files, administrator access or transfer of licences must be agreed separately. You are responsible for your own accounts (e.g., streaming services) and for providing/updating credentials where required.

10) Third‑party Services (Internet/Streaming)

Systems may depend on third‑party services (internet, networking equipment, streaming/cloud services). BOE‑AV cannot guarantee availability, unchanged functionality, or uninterrupted operation of such third parties. Changes or outages outside BOE‑AV’s control are not our responsibility.

11) Retention of Title and Transfer of Risk

BOE‑AV retains title to supplied goods until paid in full. Risk transfers to you upon physical receipt/delivery at the installation address. For returns, you bear the risk until receipt by BOE‑AV.

12) Liability and Limitations

BOE‑AV is liable in accordance with mandatory Danish law. We do not exclude liability for personal injury, product liability, or damage caused intentionally or by gross negligence. To the extent permitted by law, BOE‑AV is not liable for indirect losses such as loss of profits arising from delays or defects. Your statutory consumer rights are not affected by this clause.

13) Force Majeure

BOE‑AV is not liable for circumstances beyond our reasonable control, including but not limited to war, terrorism, natural disasters, epidemic/pandemic, fire, flood, strike/lockout, governmental orders, severe supply‑chain disruptions, or significant supplier failures. Obligations are suspended for the duration of the event.

14) Data Protection and Confidentiality (NDA)

We process personal data in accordance with our Privacy Policy, which describes purposes, legal basis, retention and your rights. You can always contact us regarding access or objections. BOE‑AV treats customer and property information confidentially. Upon request we will enter into a mutual Non‑Disclosure Agreement (NDA).

15) Complaints, Governing Law and Venue

Please contact us first so we can find a solution. If we cannot resolve the issue, you can bring the complaint to the relevant consumer complaint bodies via the Danish Consumer Complaint Portal (Nævnenes Hus). This agreement is governed by Danish law. Disputes may be brought before the consumer’s home venue in Denmark.

16) Commencement and Versioning

These Terms enter into force on 03‑09‑2025 and replace previous versions for new agreements. BOE‑AV may update the Terms for future agreements. The current version is available on our website or upon request.